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Manager, Client Relations (UK)

Position located in London, UK

Job Overview

Based out of London, UK, the Manager, Client Relations, is responsible for servicing our clients. This includes, but is not limited to, publisher relations, community management, internal organization and management of processes for execution, client project management, and on-site client management.

Core Responsibilities

  • Engage and communicate with clients on program goals, direction, and vision. Maintain relationships with clients, advising on general program items

  • Drive organizational excellence in all projects and clients, helping build and execute a robust process for internal organization and deployment of materials to ensure clear and concise deliverables are communicated and understood within the team

  • Work with key stakeholders, organizing teams internally to ensure deliverables are being executed within the confines of the budget

  • Lead communication efforts externally and internally, ensuring program, project, and initiative goals and objectives are achieved

  • Serve as a liaison between external and internal stakeholders

  • Actively monitor communities and competitive ecosystem to ensure client satisfaction

  • Lead calls with client(s): weekly, bi-weekly, etc.  Create, manage, and maintain agenda(s)

Requirements

  • Bachelor’s degree or equivalent relevant experience

  • 2-3 years of demonstrated project management or client relations experience

  • 2-3 years of direct experience in working cross functionally across a global organization

  • Proven organization skills with a proficiency in effectively managing projects and/or programs from inception to execution

  • Proven ability to manage project budgets with a variety of different stakeholders and inputs

  • Capable of working in a start-up, fast paced, growing environment.

  • Remarkable technical, organizational, time management, and interpersonal communication skills

  • Strong attention to detail and organization, with a drive for results, collaboration, and seeing a project through from start to finish

  • Proficiency in the Microsoft Office suite, including Word, Excel, and PowerPoint

Pluses

  • Degree in Business, Project Management, or related field.

  • Experience in Event Production or related field.

  • A passion for esports and video games.

Please submit a Cover Letter and Resume to careers@esportsengine.gg

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